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  • This is a small, average Burger King location in Scarborough which is located inside Agincourt mall and is normally not that full. I usually get my order without any issues. I did have trouble with the ketchup dispenser before but hopefully it's not a regular thing since they seem to have only one. The food is decent and I like their Whopper sandwich, although I would have liked the onions to be finely chopped. They keep their washrooms locked which seems like an inconvenient hassle having to ask an employee every time you need to use it. There was also one incident last year involving an out of control customer (an old man) who was swearing and uttering threats against an employee, and he swore at a customer as well. There was no security or police called in but some protocol should be in place. Luckily he was ushered out by a lady that came in with him. They were still outside when I left and she was trying to calm him down, but things could have been worse. I think that the interior is in need of a makeover (at all locations). My co-worker had described it as making him feel sad and depressed. I have to agree that the colors and the dull atmosphere makes me want to leave as fast as I can. Other competing restaurants have invested in redesigning their interior to keep up with the times and many even include TVs or free Wi-Fi, which makes them more customer friendly. This location doesn't have a self-serve soda dispenser/fountain drink machine either. I had also noticed that I was being charged a few cents extra when using my credit card. They seemed to round up my transactions which should only apply to cash, so I expressed my concerns using their website. I was very impressed that they took the time to fix the problem and reply back: "Thanks for bringing your concern to my attention at Burger King in Scarborough. In the past every transaction was either rounded up or down with no intention of making money. At the end of day we notice we were up or down by less than fifty cents. Since you want us to fix the problem we have reprogrammed the POS system and in future if you are paying with credit or debit it will be exact to penny. Sorry for the inconvenience. Thanks." This was handled very professionally which I appreciate very much.
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