This place is just ok....luckily, I don't need to bring my kids here very often.
The parking is a HUGE nightmare, being right next to the Arrowhead Hospital and other various medical offices. It's like living in an apartment and having to circle the parking lot like a NASCAR driver trying to scout out an open spot.
If you have a newborn baby that needs to be brought in often for Well-Baby check-ups, it could be really inconvenient lugging the infant, baby carrier, diaper bag, etc across the vast parking lot.
As far as calling here for an appt, just avoid calling on Mondays & Fridays, you'll be on-hold (which is probably typical any Medical place.)
Are they friendly here? Sometimes.
Are they on time for the scheduled appt? Sometimes yes, sometimes no. (love how places tell you to arrive 10-15 minutes early and they make you wait an additional 10-15 minutes AFTER your scheduled appointment, like I have nothing better to do with MY time.)
Bring a magazine to look at in the Waiting room or you can stare at the wall murals.
I'll probably be on the look-out for another Pediatrician...