I've been to this location about 10 times now and I've only encountered 1 problem. I've always received the right food, and the times that I had to wait awhile were obviously because of the place being really busy. At those times, I remember there being an apology and that was that! So, everything runs smoothly here and expect the right food to come out, and that it will be pretty fresh. The only qualm here is that the staff sometimes (about 20%) ((since i've been here 10 times)) has been weird and uncaring. One time, I received my food to a singing voice (that was the weird one....which is not bad, but c'mon I just want some food). The other time was uncaring and completely unprofessional. The window was crowded with a couple of people just talking and carrying away with the closest guy's back to me (with the window open) until the food came, in which he gave a very insincere "thanks" with a fake smile and quickly continued back to his life-or-death conversation about the state of Louisiana or some crap like that. That was just completely unprofessional, but then again, it's a well known drive-thru service so what do you expect. That's the only reason I couldn't give it 5 stars but nevertheless, I'm a fan of this location.