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  • This review is more about service and business operations, than it is about food quality. So let's start with the positive- the food. Pulled Pork and brisket - the food is good quality. The price is actually comparable to the quality- no complaints about the food. Which is why this is a 3 star and not a 1 star review. This is a busy location, I get it.. As I've mentioned in several of my reviews: I don't mind a wait - for good quality food. Today Dickies dropped the ball - as I waited in line for 45minutes to place my order (there were only 2 others in line before me) The person working the meat station was on top of it, cordial and preparing the initial order as the front of the line workers got the orders out. The FRONT of the line is where the problem was. Several people walked in to pick up phone orders, which either were not ready, or could not be found at all.. After 20 minutes, one of the people in line before me had STILL not been asked what sides they wanted( their meat had been sitting on the line the whole time) they finally walked out. Instead of noticing this, the front line staff proceeded to pack up the WRONG order and have it to the next person who walked in for a call I. Order.. Not realizing this until both customers had left. After another 20 minutes, the person directly in front of me was STILL waiting to have THEIR side order taken, as THEIR meat choices sat on the line getting cold. The front line staff (3 of them) were either very new, or simply unable to multi task.. And this was with 3 people in line... I finally left myself, as I waited ANOTHER 5minutes and could see they were not going to be able to get an order out fresh, hot, or correctly. I understand things happen , what perplexes me is: I did not see ONE person who was managing the obvious failure of the business model!! WHERE was management??? Epic fail, Dickies.
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