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| - OVERPRICED.
POSITIVES: They arrived on time, were clean and friendly.
NEGATIVES: Ridiculously OVERPRICED & tried to "upsale" an unnecessary procedure.
We had a toilet that was not flushing consistently. We had tried plunging, the use of an auger & the Dawn/hot water trick prior to calling The Sunny Plumber. They charge $49 just to arrive at your house but MAY choose to apply that to the correct of the problem.
Plumber #1 arrived from this company & stated he would need to charge $586 just to remove and replace the toilet to just try to diagnose the problem but once he removed it, his "supervisor" would come out with the camera on a snake and look through the pipes for "free". Was told the toilet had to be removed in order to look through the pipes. So yes, before we even started and had a diagnosis, the initial cost was $586. I had to ask if the $49 fee could be applied to that and only then did he "offer" that. Now the price is $537.
"Supervisor" Plumber arrives, snakes the pipes, nothing in them. Tried to convince us we needed a power wash of our plumbing to prevent the pipes from building up "junk" (like a clogged artery in our bodies) and this would cost $2,500. (Basically, the supervisor is the equivalent of the closer at a car sales lot.)
Turns out an unflushable item (thanks to our 5yo) was actually stuck inside the bottom of the toilet. It took less than an hour to remove the toilet, wait on the "supervisor", snake the pipes with a camera, find the problem and replace the toilet. We were told we were lucky to find and remove the object from the toilet. Great! But after researching, this should have never been more than $120-360 and we feel taken. Too late now. Lesson learned. Basically, we got charged $537 to remove and replace the same toilet.
Don't make the same mistake we made!!!
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