| rev:text
| - After reading all the good reviews we decided to try this place out.
I called in a take order, we ordered 1 Sultani kabob ( 1 skewer of tenderloin and 1 Skewer Sheesh Kabob,with Salad and Naan, and Choppan kabob ( 3 Lamb Loin Chops, with Salad and Naan, also ordered 3 Bolanee (home-made lightly pan fried naan, stuffed with potatoes, green onions and herbs, served with a side of homemade yogurt) I always order this item if an afghan restaurant has it on their menu. ( 1 order of Bolanee could be shared by 4 people )
Okay now comes to the quality and taste of the food; I have to say it was good, fresh, flavorful, the meat was cooked well and on the well side as well, but not over cooked
The Bolanee was awesome but little bit spicy, if you are okay with little bit of chili flakes you should be fine.
Customer service could better, that being said it was not bad per say but odd.
I asked over the phone ( as it was a take out order ) could I please get some extra hot sauce?, the reply I got was "it comes with your order", I know its comes with my order, but I wanted extra, really did not get an answer. So I was like Ok I'll just ask when I get there, I did ask how long would it take? The girl taking the order said 15 minutes.
She did not ask my name or phone number nor did she give me an order number, I found out later why she did not ask any information. they make their customers repeat their whole orders.
So I get there 15-20 minutes, a girl working at the cash asked what did I ordered, so i had to repeated my whole order, paid, and I asked again can I please get some extra hot sauce, she replied, "ask the back when you pick up your food" to me that is not a providing a good customer service, all she had to say was I'll let them know, write notes, tell the expeditor, tell the cook, find my bag and set it aside. You could do tons of things to make a customer dinning in or take out or pick up very happy, but in their case the girl did not seem to care.
Then I went the back, took a sit, and waited for 5-10, I asked for the "hot sauce" again to the back of the house, and they obliged, at last one guy came from the back with my food, and says the food was ready all this time but......( he never finished his sentence ) I am not sure what that meant, they forgot to pack my order?
At this point I am hungry, all I want is to grab my food and get out, so while I am grabbing my bags the guy states, "always check your order", No buddy! That is your job, as I am the customer, I should be confident that I would get my order correctly. it is kind of expected when you go to a good establishment.
Sorry guys' customer service is huge to me, that being said the girl at the back (expeditor) was really polite, and a gentleman working the grill came to the front was also polite and courteous
I will give them a second chance and see if they can wow me
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