I have never had a problem with this U-haul. It is in a convenient location for students like myself. I am usually in and out with my trailer, sometimes there is a bit of a wait. One time I went to get a trailer and there was something wrong with the wiring in my trunk, the lights were not working for one of the trailer's blinkers. The guy fixed my wiring for over a half hour for free! I tipped him of course, but I thought that was really nice because he could have told me to go somewhere and get it fixed.