While I used to enjoy the food and I've been a customer since they first opened I will never go here again and it's sad it was a family tradition however tonight the messed up my order gave me 50% of the food and customer service is at its worse ... Check your order to the letter as in open your burger etc even if they tell you it's all there open every container because even when they admit oh yeah you should have had another bag they won't do anything to rectify the situation ... I can no longer go to what used to be a favorite Charlotte spot... What happened to customer service ?