I've been going to this BK since 2008 off and on. From 2008-2010, it used to be really good the food and customer service was great. Over the years, I noticed as a chain they have gone downhill. Because of the fact, that the food is no longer good, I come here maybe like once a year. Well, when I went in there at the end of July, I order the original chicken sandwich and it was overcooked and burnt. It was not worth eating it because the lettuce was brown as well. I took it back and the manager gave me an attitude and said I was wasting food. How am I wasting food when I paid for it? She did not want to give me my money back and after arguing, they made me a new sandwich. it was still gross and with brown rotten lettuce and a nasty burnt chicken patty. DO not ever go to this Bk as well as any location in general. BK just plainly sucks and this location turned me into not wanting to go there anymore.