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  • I have just ordered from sourdough for my very time time and CANNOT BELIEVE the horribly rude customer service I received when I called about our order having some problems. I never asked for anything yet was told the owner "made it himself" so he didn't believe my "story" is what he said to me. My MIL has ordered from there almost once a week for years and raved about it so long we decided to try it tonight while she's here visiting. It was her who asked me to call because her spaghetti had maybe 1/4 of a cup of sauce on it and was so dry the noodles weren't even pink. The 1st time i called was to ask if that was normal and the manager(girl who never named herself) told me that most people who order cheese on top of spaghetti get extra sauce so I said ok we would remember that for next time. Then my husband and I both open our sandwiches and I ordered extra cheese on my Philly cheese steak and cheese on his meatball sandwich. There was NO cheese on his and so little on mine it couldn't have been more than a teaspoon of it. I called back and the manager gave the phone to the owner. Im guessing so he could tell me it was MY fault LOL. He even asked me "Do you know who made that sandwich? It was me and im the owner so now im really doubting your"story"" I have worked in the food industry for 17 yrs and never once have I encountered ANY owner or manager who would rather CONFRONT their paying customers than OFFER a solution. I would have happily brought back the food and had it remade but instead he wanted to blame ME and act like I was lying. You need to take some customer service classes!!!! You are ridiculously horrible and based on your shitty reviews I read before making my own you will be out if business very soon. The manager told me There were some new guys in the kitchen tonight BUT the guy who's been there the longest made our food so sorry. What?? Lol don't even offer for us to come back and pick up a cup of extra sauce or let me remake that for you? What in the world is wrong with you guys??? They must be TRYING to lose all their business. Seriously. I do marketing 4 times a week and since I live and work 0.42 miles from your restaurant I am going to make sure everyone knows the kind of customer service we received tonight. Spent over 40 dollars on 2 spaghettis and 2 sandwiches and barely ate half of it. Here's some pictures so the rude PIG of an owner can see my "STORY " Was very true.....
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