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| - Lets rename this place JOHN'S INCREDIBLY DIRTY AND DISGUSTING PIZZA COMPANY! I would give this place -10 if I could. First of all, i was charged for drinks that I DID NOT PURCHASE nor did I want to purchase! When I tried to speak to the cashier after it happened, she ignored me. Then when I asked for a manager from a different employee, the manager never came. Nearly 2 hours in to our visit we ask for a manager again, and finally once comes to the dining area where we were seated. Low and behold the "Manager" who identified herself as Tamara (which was likely a fake name - since our receipt said AMBER on it) That is ok though, because I have her on video stating her name and have an account of her rudeness. She was in fact our cashier. The first thing I asked her is WHY she charged me for drinks that I didn't want? Me and my children DO NOT drink soda or carbonated beverages, which is all they offer, besides coffee (but even the coffee machine wasn't working)! She said they always charges for drinks and if you don't want them they will take it off the bill. HELLO I NEVER ASKED FOR A DRINK, DO NOT CHARGE ME FOR SOMETHING I DID NOT SPECIFICALLY ASK FOR. She got rude and offered a refund but said we would have to leave after we got the refund because the buffet was the price of admission and we can't stay if we aren't eating, however I bought play cards for all my kids! Eating an playing are TWO DIFFERENT THINGS!!! I asked her if she would eat any of the food I had on the table, she refused to answer me. The rice was hard and dried up, mashed potato's had a hard crust on them from sitting. The yellow corn was literally BROWN and clearly left over from the day before and semi-reheated and put on on the buffet for opening today. So lets move on to the food: the food on the buffet when they opened was DAY OLD, STALE food! There was one piece of chicken I took off the buffet solely so I could take a picture of it that literally looked like someone took a bite out of it then threw it back in the pan! For the entire 2+ hours we were there, the buffet was dirty and most of the food remained old and not replenished. Corn (yellow corn) was BROWN and shriveled, clearly day old and put back out on the buffet in the morning. I took LOTS of pictures of how dirty the place was, it was insane! If what i saw was on the buffet, i can only imagine how bad the kitchen was. Definitely someplace the health department needs to keep their eye on! Literally the corn bread was as hard and stale as a brick, no lie! all of the pasta was dried out, literally dried out and hard, the "sauces" they had available had a film over the top of them and were luke warm at best, not even steaming, not hot at all. Some of the sauces had other sauce dripped into them and some actually had crust on the top of them. The soups were old and crusted over as well, and NOT HOT. Clearly left over from the previous day or days ago! The nearly non-existent desserts were as stale as everything else. OH and don't get me started on how disgustingly dirty the ice milk machine was! OH holy mold batman, it was so gross it appeared it hadn't been cleaned in weeks, if not months! AND if that wasn't enough there were young teenage employees all around, none of which were doing much just standing around. In the play area, there was ONE adult working! Seriously, one adult who had to work 3 of the large rides AND the Prize Area! Needless to say many unhappy guests! OH and one poor older lady who only spoke spanish and was clearly upset with her service as well could not find anyone to help her. We tried to help her but we could not speak spanish so we were unable to help her. When we got home, we called Corporate, they could care less about the rotten dried out food and the overcharges. We will be taking the pictures and video not only to the Clark County Health Department but also to all four local news stations, and every social media outlet available to spread the word! Save your money, there are better buffets and better places to take your children for lunch/dinner and fun in this town. This place was beyond horrific and EVERY SINGLE EMPLOYEE working there needs to be FIRED! No one take pride in their workplace. But that is what you get for minimum wage paying jobs I guess. GET NEW MANAGEMENT but at the very least hopefully the health department will shut it down ASAP after seeing the video and photographic pics from today!
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