Worst Brazilian wax ever. The tech applied the wax wrong. She got it matted in the hair and ripped the hair. It was so matted she had to use scissors. The front desk girl seen i was in tears had the manager call me.the manager said she would do retraining. Ive been to european wax on 101 and 59th. They were quick as painless as possible. They moved with experience. The girl was new so I will not put her name on here. It was a bad choice to allow her to work alone.