I was honestly expecting a sketchy office but the facility she works in is so nice and trendy! They offer you coffee or water which was nice! Jackie was extremely professional and made me feel at ease. I had my appointment at 10:30 this morning and got the natural thin/lash enhancements on my top and bottom lashes. I showed her a few pictures of exactly what I wanted and she delivered. I was really scared about the pain but she did a 2 step numbing process and didn't begin until I was 100% numb. I honestly couldn't feel anything aside from a small part by (not on) my tear duct . She worked quickly and was extremely steady. I barely have any swelling or discomfort and attached pics. I'll update once they're healed!