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  • Habit Burger. A HABIT I DO NOT WANT. Tonight after shopping up a storm with the Mrs. (buying up Scottsdale for christmas), we were famished, ravenous, hungry, starving, and running on empty. We thought... "Let's try that new burger place"! So after the umteenth jewelry store, it was late, real late, we jumped into the family truckster and gunned it over to Cactus before it blue-hairs could cut us off once again in their mad dash of the xmas frenzy we've battled all day. Pulling into a welcoming empty lot and slid into Habit Burger. It was new, clean, and looked appealing. I was excited. I ordered the Tri-Tip Sandwich with BBQ sauce (that I had to walk back up to get later). Sweet Potato Fries and a Chocolate Shake, No Whip (for that's how I roll) and the Mrs went for the Grilled Chicken Salad. I ate what I could, except for the big ol grizzly piece of hard sinew that was found in my sandwich. I took it up to the counter to let them know and do I get a 'Sorry', or "what can we do to make it better' ...hell NO. The counter persons just says... "OK". What, did I hear you right?!? "OKAY" that's it? well fine, I go to leave and as I turn at the door just in time to witness the counter girl showing the piece I left with her to her store manager and they both give me an evil look as I exit. OKAY? NO, IT's NOT OKAY. I want someone just to say 'we're sorry.' They obviously are not. You just lost a customer for life, and I'll make it a HABIT never to return. Eek! Methinks not. I wish you luck with serving sub-level product to the masses.
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