My favorite are Ice Caramel macchiato & green tea frappucino but when I got a free reward, I ordered from their secret menu that I found on instagram.
The barista always made it for me and gave me a large size but Not in this location. It was my first time here.
My husband ordered a large coffee and I ordered from a secret menu . We felt the cashier was lied to us twice.
FIRST : I show one of a special drink to the cashier (it was franken frappuccino = green tea frappuccino+ java chip+ peppermint syrup+ white chocolate sauce+ top with whipped cream) and he said they did not have it because thats for special occasion. Even thou I was confused but I ended up just get the regular green tea frappuccino and he only gave me a medium size.
SECOND: After my husband got his coffee, he pour half & half from the counter but it was empty. He waited in front of the cashier (it was the same person who took our ordered) , The cashier looked at my husband and my husband said this half & half empty and the cashier said we are out of it. The cashier saw my husband confused so he said I'll take a look after with this customer. After the cashier done with the customer, he went to the fridge and grab the other half & half pot.
If they were really out of half & half, how come he's not looking for it but grab the pot in the fridge right away and if they're out, at least he offered his customer other dairy like milk or something.
Poor service!!!