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| - I've had Direct TV for about 4 years. I am very, VERY disappointed in their services. When we first got them, we got an amazing deal, so we really didn't want to let it go. However, when we first got them we were signed on to a 2 year contract with them.
We ended up moving a couple blocks down the street, and the lady said since it was our first time moving, we'd get a free installation at our new place. Yay!
When we finally called them out to install it, we had to pretty much yell at the guy because he was trying to charge us 100 dollars for installing it. When we told them it was supposed to be free, he acted as if we were crazy and sort of laughed in our face. Eventually, he called whoever it was in charge, and probably felt like a real D bag, looked at us and said "Yep, it's free.' handed us the paper to throw away, said "be right back just a sec" and walked out. Sat in his car for a good 5-7 minutes, and left with out a word. We didn't even know if it was 100% set up yet. When we called the number he gave us, it went straight to voice mail. When we called again, he answered "yes?" and when we asked him if it was done, he said "yep, i think so" ...What kind of answer is that?
So then, we eventually moved back out to Arizona. We moved there from Kansas mind you, so the bad customer service was from Wichita, Kansas. Nobody is really nice there, so that was expected. Rude as heck, but expected. Anyway, we moved to Arizona, and they said this time around it would be 100 dollars. However, once again...that same lady said if we waited like a year or so, it would be a free move again. It was a year and a half later when we moved to AZ so it should have been free. At this point, we didn't care so we paid the 100 dollar install fee.
As the guy was installing it, he was also ripping wires out. Having told the guy that this house was clearly a rental, he nodded at us and said "yea, i know rental rules don't worry ma'am" and continued working. He smelt like B.O., but hey...they guy's been working for how long, I guess that's expected to. Then, he starts ripping out our Cox cable wires. When we asked what he was doing, he said " This wire is useless, you don't need it now" So we just assumed it was a random wire. We did not know it was the free Cox Cable that our rental home was providing us!
By this time, I want to say that my 2 year contract should have been up by now, yet it was STILL going, and they said I still had a year to go. I called BS here, because it was well over 2 years, but we stayed on it, and the moment April 19th rolled around, we had it shut off. When we had it shut off, we now have a living room with no cable, because the guy ripped the cox cable cord out with out our land lord's consent.
When my mother called in and asked about it, the lady was HORRIBLY rude. Said that if we had a problem we should have called with in 90 days of the set up to resolve the problem, and now there is nothing they can do and we'll just have to spend our own money to fix the problem THEY caused.
Four days later, my fiance' (the one paying for Direct TV) gets credit card fraudulent charges on his account. I'm not saying it was the lady my mom spoke to, but how IRONIC that four days later after talking to some woman, this happens. Wow!
Anyway, my moral of my long, detailed story is....Direct TV has some good deals, but their workers,representatives, and everyone under them SUCK. If you live in a rental, most companies need a written paper saying they are allowed to install their services at said rental house, but teh lady on the phone said that Direct TV is the only company that doesn't require that. Go figure, and after the guy was done ripping everything out, he left the wires chunks all on our floor, got mud on our carpet from his shoes, and got his dirty hand prints all over our white door.
I'm giving Direct TV a 1/5 stars, not specifically this Direct TV in Tempe, Arizona...but Direct TV in General. You're better off going with someone else, at least other places work with you instead of against you!!!
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