Omg they are so rude it's ridiculous. Even on their customer service... talked to a guy named Fernando and he was mean. I tried to change my reservation politely but Fernando ruined my experience with his aggressive "Nope" answers. Have you ever had someone make you feel really dumb? Well if you get Fernando he's the guy to ruin your day. We went to enterprise and found a better deal with friendly staff! Happy to say we will NOT be returning to Budget for car rentals. Yuck