I called in in a panic because my convertible top would not lock into place and I was afraid it might rain. Joseph told me he could get me in immediately. When I arrived my car was taken right back and fixed within 15 minutes. I also asked to have the air in my tires checked. Rudy performed the work on my car and informed me there was not a charge for a small job like mine! ( I had Audi lock my top in place and they charged me $163 and it took them 2 hrs and 45 minutes.) .I definitely will contact ROYALTY for my mechanical needs!