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| - I've ordered delivery from here twice. Overall, two terrible experiences. The pizza is fine but it can't overcome the poor service from the delivery guy.
On the first occasion, I asked on the phone if they took visa. They said yes. When the delivery man arrived at my apartment building, he called my cell and told me to come down. I told him to use the buzzer number that I gave when I ordered, and to take the elevator to my floor. After a bit of back and forth he finally agreed to deliver the pizza to me. (This was frustrating. Yeah, I'm lazy; but the Pizza Pizza guy doesn't complain about coming to my door and he's working against the clock on a 40-minute guarantee. What's the Pizza Del Arte guy's excuse? In fact no delivery person has ever refused to buzz up.) He got to my door and told me the price, and I handed him my visa. He said he didn't bring the machine and asked for cash. I had none. He insisted on using his cellphone to call the store (I hope!) and read out all my credit card details. This made me anxious, but I don't think my identity has been stolen yet. Calling in the number didn't work so he had to go to the store to pick up the machine. That sucked for both of us, but it had to be done. When he came back, he called my phone and told me to come down. I said no. He told me the visa machine doesn't work when you're a few floors above the ground. This sounded like baloney so I told him we should try it up here just in case it worked. (At this stage I was fairly certain that the dude just doesn't like the inconvenience of buzzing in and coming to my door. I don't live in the Burj Khalifa, and cellphones get signal just fine up here.) He came up, the visa machine worked without incident, and I was unhappy with the experience.
A couple months later, I decided to give them another chance. Same delivery guy. Similar experience. He called my cell and told me to come down because that's the only way the visa machine would work. I said no. He came up, was grumpy and ran my Visa card through the machine, no problem. But so much attitude.
The pizza comes with chips that are flavoured with rosemary. They're ok, I guess, but greasy, and certainly not enough to overcome the service.
Maybe the pizza is good when you walk in, but I don't ever want to *inconvenience* Pizza Del Arte's delivery man again.
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