I went there a month ago for a refill ... i showed a picture to my nail technician (Tracy) she said it was very easy to do so i was happy and was looking forward to my new set of nails. It looked nothing like the picture, the nails were so thick and wide (they looked like the 100 layers of polish on them) i went back the next day for her to fix them, i reshowed her the picture and still never got close to what i asked, very disappointed in the quality of work.
Maggie