My boyfriend and I went to Flattop for a late lunch around 3 on a weekday. There were 2 other tables in the whole restaurant and one server and one manager. The experience started off well and we got our drinks and food quickly. (We did have to ask the manager to refill one of the veggies while we were making our bowls). After we got our lunch, the waitress disappeared!
We needed drink refills and she was no where to be found. The manager seemed to be more preoccupied with chatting with other employees and looking at his phone. We sat with empty drinks for almost 10 minutes and I had to flag our waitress down finally to ask for a refill when she reappeared. Then we had to wait another 5 minutes with empty cups and had finished our food when she brought the refills.
It's upsetting to pay so much for a fountain beverage and then only get one cup. The food is usually pretty consistent here and it's too bad that they never deliver on customer service.