Why have a brick and mortar store when you cannot service anyone. No it will take 3 days for that replacement phone. No I cant offer you an upgrade because you would have to go online for that. No the warranty deductible is $90 the cheapest phone we could get you is 600 but online you can buy one for less.
No service Bad attitude I have been with Verizon 15 years and now think I should leave.