Ben sent out his colleague to look at an ac unit that was sometimes blowing hot air. He said the whole unit needed to be replaced and quoted $4800. The Fresh Breeze guy said the compressor also coincidentally completely failed while he was there and was "done", would not work at all go forward. it is a rental property so needed to get done quickly. I was suspicious that it happened to fail completely while he was there and the urgency so I called Ben. Ben got the unit running but said it could fail at any minute. I got a second opinion at Dukes of Air he said my compressor was fine (a 2009 compressor by the way) and he said it appeared the hard start capacitor needed to be replaced. $4800 vs $360. The amps that fresh breeze said the compressor was blowing differed than dukes of air/ dukes of air said normal. My extended family that has used this company time and time again will also be notified.