This is he 4th or 5th time I've been here and I have always had a good experience. I always get the hellish spicy pot mid level. I really like spicy food. I grab a few items from the conveyor belt such as mushrooms, tofu, and other goodies. I like to order both lamb and beef to cook in the broth. Kwan and Gilbert are both exceptional staff and I have never had a problem. I really recommend giving this place a try.