I prepaid for a room for two nights as part of one of their promotions. When I got there, I ended up getting stuck with a lot extra fees that were never mentioned. The two nights cost me almost $200 for a special promotion that said "70% off." I call BS.
When we got there the guy at the counter said they only had one room left so we were in luck.. excuse me? I already PAID.. I shouldn't need to be lucky to receive a room I already paid for and drove this far to get to..
When we got into the room it was DISGUSTING and smelled like old cigars and made me want to throw up. We spent about 3 minutes in this SMOKING ROOM before I said I couldn't handle it. I specifically said NON SMOKING on the website.
We went back downstairs to request a non smoking room and he looked a little annoyed. He told us that was all he had until I said I was going to flip out if we didn't get a full refund. He then said we could have a different room but it had two beds instead of our king sized bed that I booked. I thought we had just gotten the last room in a stroke of luck? Oh well, whatever, we took the room and it was fine.
The rest of our time there was fine. Nothing too special but nothing bad. All in all I wouldn't pay money to go there again.