When my Murano started having CVT problems I wasn't about to take it to Carmax, only a certified Nissan shop would do. I ended up at United as it's on my way to work, and they are the larger of the Nissan dealerships in the valley.
My impression of United Nissan is mixed. Service...was fast. They underpromise and overdeliver. And they told me the truth about the prior service work done on my car by another Nissan dealership in the valley. But that's where the good ends, and the meh to ugh experiences begin.
I was not happy about someone trying to sell me on a $250 service to remove carbon from the tops of my pistons and cleaning up the air intake. While I'm not a Nissan technician, I'm a car junkie and internet junkie which means I have a lot of ways to calibrate my BS detector. And I wasn't buying what they wanted to sell me. I was not happy with the old crabby cashier with the nasty I just wanna collect my check and retire already attitude. And oh yeah, the pricing on their accessories in the small store they have on site...I saw a full 300% markup on a flashlight that made me wonder who buys their crap?
On top of that I'm not a small guy and when it came time to put me in one of their rentals the X-Terra they had suddenly needed it's 15,000 mile service so I got stuck with a POS tiny SUV. I wondered where the wind up key was as it had no power, and getting onto Sahara was a matter of flooring it and asking for some divine intervention....
Now 4 days after replacing my transaxle / CVT, I have strange noises coming from my car when I turn a corner and accelerate, and so my car gets to see their service bays again. Based on all the time I've spent on the phone and in this place dealing with them, 2 stars is the best I'm going to give.
(Yelp 100 in 2013 Challenge #21)