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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-08-15 00:00:00 (xsd:dateTime)
itemReviewed	CarMax
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	My family has bought a total of 4 cars from Carmax over the years. On my last purchase, I bought the extended warranty. After I had the car for a year, the tire pressure light got stuck on, so I made an 8 a.m. appointment to take it in. When I got there, I was told that my repair would take 4-5 hours, and they would call me when it was done. Ok. After 5 1/2 hours, I called them, and they told me that the repair hadn't been started yet, but that someone would be starting on it soon, and they'd call me when it was done. Later that night, I got a voicemail saying that they had to order the part, and that it would be done 1st thing the next morning. The next morning, I called repeatedly, but no one answered the phone in the service department. Finally around 11 a.m. my husband drove me to Carmax to find out what was going on. The repair still had not been started, but they said that someone was going to do it as soon as they got back from lunch. Eventually, my car was delivered to my house around 3:30 p.m. With a broken passenger's side visor. About 28 hours later than they said it would be done. During this whole process I got 1 phone call to let me know that service was delayed. So, I made an appointment to get the visor checked out. At first I was told that I would have to pay for the visor if something was wrong with it, but after I called corporate, they decided that the warranty would cover it. I took my car in on August 2, and they told me that the visor needed to be replaced, and that I could take the car, and that they would call me when the part was in. Having not heard from them by the 12th, I decided to call them. Surprisingly, no one had ordered the part. They said they would order it, and that it would take AT MOST 3 days to get the part in. It's the end of the day on August 15th, and I haven't heard from them. I tried calling the service department, but they don't answer the phone, and they don't call you back when you leave a message. I am calling corporate right now... As of 8/20... Today they fixed the visors and washed my car in less then an hour. Maybe things will be better in the future...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rose

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