** Sprint lost a three customers **
The first time utilizing in store technician, the tech tells my husband that the phone appears to have water damage due to a "red tab" indicator and goes on to say the phone does not have any type of corrosion (because there has been no water damage) that indicates any water reached inside the phone or under the motherboard. He tells my husband it must be an old battery. The tech replaced it and we're on our way. We get home soon after and the phone has the same problem. I call the insurance company for Sprint and they tell me to call the technical at the Sprint store and they will be able to provide a replacement without the $200 deductible since there is no physical damage. So, I call the same tech and he provides no support except to speak to his manager. The manager says we have to pay a $200 deductible, buy a new phone at FULL retails cost OR open a new line and switch the phone number....why would I open a new line and pay the monthly costs of the phone and services and have an unused line for 12-18 months that I can not upgrade?? Specially if I was just inquiring about opening a line for my daughter for Christmas and upgrading both existing cell phones (costing us $300 each for an iPhone 7+)...REALLY?? HORRIBLE...zero integrity! I called the Sprint care line to advise them of the horrible service and they disconnect the line after waiting for several minutes advising they do not have a Sprint Complaint line and disconnect the line. Thanks! I've just sent a formal complaint to the Sprint Executive Offices, BBB and Federal Trade Commission.