We rent a violin for our son here and have come in several times for other supplies and tune ups on our guitar. Everyone we have worked with have been super knowledgeable and they don't talk down to me for not being a non-musical noob. I really do appreciate that. The only reason I wouldn't give them 5 stars is because they regularly have issues with their check-out system. The credit card machine goes down, takes forever... Kinda a pain in the butt. But overall, typically a great experience.