I will never go back to this firestone. Go in for a oil change and tell me all this stuff wrong with my car. I got the oil change and left and got a second opinion and none of those things were wrong with my car. They gave me a $600 bill and went to discount tire and they told me nothing was wrong with my tires all I needed was a tire rotation . They did that at no charge. The customer care response you can look into why your employees charge for things that don't need to be done . I will take my business elsewhere . You could offer me free service and I still would go somewhere else .