From start to finish it took me about 52 minutes from walking in to getting into the rental car.
It was a Monday, and there was 2 people that was in front of me. 2 other people showed up after me as well. I'm sure their wait time was over an hour.
The average person here would have given this place a 1 or 2 star review at most. The place is VERY small, located inside the of a hotel in downtown Chandler. Its literally like the size of a cubicle.
Regardless the gentleman that was there on both of my days kept calm regardless of how many people he had waiting on him. One dude was literally just cussing up a storm and wouldn't shut up because he has to wait longer than 10 minutes lol. Hertz employee handled himself well.
Hertz needs to help out this guy and get a better seating arrangement though so this place can have better reviews!