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| - There was another review on here that said it best: 3 strikes out. We keep trying this place because the food is excellent (particularly their jalapeno hummus), but there is now little reason for us to come back. The service is terrible. Yesterday, there was only one waitress and at least 5-6 bussers, so you can imagine how thin her service was stretched. There were people trying to get her attention all around, so I felt for her. I understand that sometimes restaurants are understaffed. When she finally got around to us and took our order, we ordered the Shawarma Plate with Gyro meat, which we have ordered 2-3 times before with no problems.
When our food was brought out, it was chicken instead of gyro meat. We left it untouched and waited almost 10 minutes for the waitress to come check on us, and we let her know that our order was wrong. She spoke to me in a condescending voice and said that Shawarma is chicken, explained to me what gyro meat is (which I know), and we should have ordered the Gyro Plate. According to the menu, the Shawarma Plate can be "lamb, chicken, OR gyro." She didn't really acknowledge it as her mistake, even when we showed her in print that the menu says "or Gyro." When she brought out our correct order, she apologized and loudly exclaimed "Here is your GYRO PLATE." Well, there is no Gyro Plate on the menu, and I will reiterate that Khoury's Shawarma Plate advertises Gyro as one of the meat options. On top of all that, she never brought us drink refills after promising to do so, and I watched her bring drinks to other tables in the meantime.
Until they get their customer service together, which has been deplorable on previous visits as well, we will not be returning. It's really a shame because their food is so tasty, but I do not appreciate being talked down to when the waitress took our order down incorrectly.
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