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| - Never in a million years did I think I would ever give this place another chance but call me crazy as I decided to give them one more shot and I am beyond shocked to say that this place has done a complete 180 in terms of putting the customer first, as I was personally greeted by both the manager and the new ownership, as they thanked me for making the choice of watching the march madness games at their establishment, given the multitude of options within the Ballantyne area. Needless to say, this was a welcome surprise given how I was mentally prepared for the worst but hopeful for the best, given my past one star experiences here that have been well documented on Yelp.
If that wasn't enough, the manager and owner both took the time to ask me my name and the owner actually proceeded to ask if he could sit down and get some feedback from me, which I thought was a fantastic gesture, given how the past regime was so indifferent towards constructive feedback to the point of being defiant even.
Had a great talk with the owner about my past disappointments here and actually showed him and the manager my two previous reviews, and I have to admit that I was pleasantly surprised when they didn't argue or challenge but took a stance of humility and acknowledgement towards the past failures, openly admitting that they blew it in the past and have to earn back the trust of their customers one day and one customer at a time. This was great to hear as it made me feel like they truly valued me as a customer and they were genuinely interested in my feedback on how they could improve. That is all you can ask for from any business, having the ability to be introspective enough to realize their customers are their lifeline and should never be taken for granted.
Overall, the level of customer service from start to finish was like night and day from my past experiences here, as the employees actually seemed like they were happy to be there and more importantly were happy to have me there.
This has to be one of the most amazing turnarounds I have witnessed in a long time, as I pretty much left this place for dead as I would frequently pass by it on my way to other sports bars in the area, but it seems as though the new ownership is serious about not only listening to their customers but also creating an environment where the customer feels valued and appreciated. That my friends is what customer service is all about!
P.S. As great as this experience was, you don't go from one star to five stars overnight, so I will need a few more visits with displayed consistency before these guys get a shot at the five star club, but they are definitely headed in the right direction! Definitely ask for Cindy as your server if at all possible because she is beyond adorable!
Live music by Lisa De Novo was awesome by the way, as she played tons of popular hits and her cuteness was only surpassed by her musical talent. Also have to give Jimmy mad props for organizing such an awesome show, great job all of the way around! Highly recommend you guys check her out as she is proof positive that great things come in small packages!
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