First time i went here i forgot my lunch and past this place daily so thought id give it a try. I walked in and was not acknowledged at all. I had to walk to the other end of the counter away from the cash area that you order at. I'm vegetarian so i knew there wouldn't be many options. I asked about the lentil soup and they didn't seem to care that i was a paying customer so i just said i'll take it so i could have food for lunch and not worry about the horrible service. The soup was tasteless btw. Upon speaking with my colleagues they've had similar experiences here. Today I decided to try again, the man was very dismissive and his wife I'm assuming didn't even bother to stick around as i walked in she walked away. I asked about a grill cheese to go w the soup and he said the grill is already turned off, keep in mind it is 230 in the afternoon. So I ordered a salad and tea, but he did not even budge just stood there mumbling. I don't know if its a race thing as others have said if you aren't Portuguese forget about it, or just old school ways of delivering "customer service". Either way i will not be returning .