My wife and I bought our Marin and Norco bikes here back in 2003 (yes, that date is correct). To this day, I call, simply make an appointment 2 or 3 days in the offing, take the bikes in. They smile, tell me when they'll be ready, and call me to confirm on time every single time (about 11 years now). I don't have the bikes adjusted every year, depending on low amounts of riding, but to know that any business tells you that a lifetime adjustment warranty comes with its merch, and honours it without any hint of duplicity is truly special in this day and age. Love this place!