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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I had taken the afternoon off to get some things done and ended up getting a flat almost immediately after leaving work. It was upon arrival at the coffee shop in the same lot that I realized I had a tire issue. I prefer to take my car to the dealership for everything, but I wasn't making it any further than the other end of this parking lot before I would be risking hub damage. The good? My tire was replaced and I was on my way in 45 minutes. I was told it would take an hour and a half, but they had me on my way faster than the original quote. This is really what I came for so overall a good experience. Customer service could use a little tweaking. He sold me the most expensive tire, but I could have negotiated this. I knew he was doing it, but I just wanted to be on my way. My employer does a lot of business here and there is a partnership discount. I asked the guy about it and he said there wasn't a discount. I nicely asked him to check with someone else because I knew he was wrong and he refused. Again, annoying, but I just wanted a new tire. The next day at work I asked someone at my company about this discount and they said there is absolutely a discount, but this guy couldn't be bothered to check. Coworkers thought I should move this up the chain and get this guy in trouble, but I'm not going to do that for a 5% or 10% discount or whatever it is. It was just his chance to make or break the customer service experience and he chose failure. Overall, I have a new tire and they got it done quickly, but the customer service left a bad taste in my mouth.
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