I don't know much about cars, but I know a lot about customer service. These guys excel in it. Every time I come in, the manager greets me as if we are long time friends. I believe he recognizes and remembers all regular customers. And let me be clear--regular in this sense does not mean I come in for a cup of coffee every day. I come here once every few months, so the fact that he remembers me is a testament to the service and courtesies they show all of their customers.
Again, I can't say I know much about cars, but I know they keep mine running. Hats off to you, Valvoline of North Olmsted! 5 stars for your skills and your service!