I have been to this vape store twice. Once to replace my tank. The other to buy some juice. The customer service is ok. Not the best in vegas. Not the worst. They didn't even tell me I could try their juices. I was new to vaping at the time, so i didn't know better. I was going to buy one juice, but was told if i bought two 30 ml I would get a third free. What they didn't say was the third was a 15ml. Wouldn't have bought 2 if they had been more open about policy. The juices I got, grasshopper, cherry licorice, and Washington apple are ok. In the beginning they had a alcohol taste to them. A month later they finally taste ok. But not good enough for me to go back. I can get better juice wo the need to steep. Calling themselves premium juice is very inaccurate. The price is too high for the quality of juice. 60/40 vg/pg. Pretty thin juice. Not good for cloud chasing. Ok juice if u don't know any better or can wait for them to steep. There are better made local juices at cheaper prices at other shops. The shop is clean. They have a loyalty program. But I'm not going be using that. I'm not impressed by the product they give. Middle to low tier juice company.