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| - As we all know, being in an accident is bad enough. The last thing you need is to be hassled, blackmailed and harassed by the collision center you've chosen to work on your car.
Service King was one of two places my insurance recommended. So basically it was like flipping a coin. I ultimately decided to go with Service King because they were so close to Enterprise rental. BIG MISTAKE.
My initial visit was okay. I was greeted by a mechanic named Stuart who had a cheesy Cheshire cat grin that you would expect from a used car salesman. He also seemed too overzealous about the fact that he wanted me to be 100% satisfied, but the important thing was getting my car fixed so I focused on the task at hand. We assessed the damage together and promised me that my car would be "as good as new" by the time he was done with it. NOT the case!!!
I should've thought about the fact that he was so accommodating at first because he was just trying to get my business. All bets were off after I signed the paperwork and the true colors came out. Here's the series of events that took place:
I received a call from Stuart 4 days before the estimated date of completion. It seemed a little too good to be true that my car would be ready that soon, but I trusted him, turned in my rental car and headed over to Service King. When I got there, my car was no where close to being done! There was still a ton of cosmetic damage that had been neglected and/or overlooked. When I pointed it out, Stuart became very defensive and told me the damage wasn't from the accident. What!? Seriously!? I then told him I had taken a video of all the damage the morning after my accident and offered to show him as proof. He refused to watch the video but did end up agreeing to fix the remaining issues. Yeah, oops! Didn't think I had a video did you??? So he proceeded to tell me that the car would be done the next day and he would call me when it was ready. Great, now I was stranded with no rental car (as enterprise had closed). Luckily I got ahold of a friend who drove me home.
I returned the next day as planned, this time bringing my friend (who happens to have 12 years experience in law enforcement). When we walked up to my car I immediately noticed that there was STILL damage that hadn't been repaired. When I brought this to Stuarts attention he began to raise his voice at me and said, "every time you come here you're going to find something wrong. I'm not doing anymore work on your car!" Wow! Really? I expected him to act unprofessionally around me, but the fact that my friend was there and he was still snapping at me was a bit shocking and very unprofessional. He then proceeded to blackmail me by saying, "okay, I'll fix your car if you give me perfect scores on the survey." So apparently this survey was so important to him that he was willing to blackmail for perfect scores? Im still really confused. This was work that was supposed to be completed anyway, survey or no survey! But alas, I agreed. At this point, I just wanted the work to get done so I could move on with my life.
The next day, I went back and requested to speak with someone other than Stuart. A technician named Wesley came out and saved the day! When we walked up to my car there was STILL A SCRATCH in the paint. Wesley told me it was no problem and he would handle it right away. He pulled my car into the shop and twenty minutes later, the problem was solved! There, was it that hard?! Wesley was great though; attentive, professional. If it wasn't for him I don't know how many times I would've had to return.
In conclusion, save yourself the headaches and panic attacks and AVOID SERVICE KING at all costs. It's too bad that one bad apple has to ruin the bunch. Working with Stuart and Wesley was like night and day. I have a feeling if Wesley had been my mechanic everything would've gone smoothly and this review wouldn't need to be written.
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