Chillis is one of my favorite chain restaurants. I work across the street and come here for dinner probably every other week. Lately things have gone down hill. I came for dinner (6:30pm) on 7/11. Our server was pleasant. However our guacamole (as you can see in my dessert photo) was not touched after the initial bite. It was so bad. I told her it tasted freezer burnt. She said they just took them out of the walk in and maybe they where too cold. But didn't offer us another option when we let her know our disappointment.
Dinner was actually good, but the plates where burning hot, which means it was under the Heater for to long. And considering we didn't eat the guac I'm not sure why the delay bringing our food out.
I was annoyed she didn't clear any plates when we pre bused for her. When it was time for us to pay she told us to use the ziosk. It had the wrong tables bill on it($20). When I told the girl it was wrong so she wouldn't get in trouble she was annoyed at us. She finally found the correct ziosk, and put it abruptly down, it knocked off the battery pack and had to be reset. She left us there for like 5 minutes when I finally flagged down the manager to take my payment so we could leave.
Restaurant was slow. There was a bad rain storm and no reason for the issues.