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  • I went here with high hopes. I love a good bagel. First thing I noticed was the high prices $2.99 for a bagel with schmear? I don't mind paying for a product as long as its good. I put my order in and look for a place to sit down. All of the tables are dirty. There was an employee sitting down. He didn't even look around and see the dirty tables? Where's the pride? As I look around, I notice all of the employees are wearing their street clothes. No uniform, or shirt that says Brooklyn Bagel. One employee was wearing basketball shorts! I order coffee, he hands me a Styrofoam cup. Who still uses Styrofoam???? I go to put creamer and sweetener in my coffee. All of the coffee condiments are in pumps. All of them are clogged because they are never cleaned. I had to press hard to get it to pump, it was trickling out, all the time I am hoping it doesn't unclog and explode all over me. I'm waiting, waiting, and waiting. People that came after me got their food. The guy looks at me and has an epiphany moment and realizes he forgot about my order I already paid or else I would have left. I sit down and he approaches me and asks me what I ordered again. If it's busy, write it down! I ordered the breakfast sandwich with a jalapeño cheddar bagel. It was good but not that good. They have a decent product, but a filthy store and employees with no pride and a clear lack of management is an uphill battle to overcome. They have nothing on Einstein bagels. They have better service, coffee and their stores are clean.
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