Horrible experience.
Starting with walking in the door the gentleman eating in the back while on his phone did NOT WASH HIS HANDS before attempting to make my sandwich. After looking at the meats, cheeses, and veggies I opted to walk out. I do intend on calling the health department as this is not acceptable behavior for any food establishment.
I was in there between 9:45pm and 10:05pm. I'm wearing the black Absolute shirt holding my sweatshirt, with the second gentleman in shorts and has a beard.
Verify on camera please.
I was told I would be charged for a meat item I have never been charged before for. It was a substitution and and even then he failed to follow any customer service techniques I know. Please not, I am in the restaurant industry. I have worked my way from a Subway as my first job, to becoming an Regional Manager for a large chain restaurant group. This is not what Subway us about. No engagement, absolutely no resolution, and worst of all couldn't look me in the eyes. Customer service 101.
When we walked in we were the only ones in there and the store looked unacceptable to any descent health or Subway standard. We were unpleasantly greater by the gentleman eating while on phone. I can go on and on but I think you got it.
I will not return here, nor refer you to anyone I know. Unfortunately I just moved to the area and you are less than a block away from my gym/home and I eat 3-5 times per week after my work out. First and last time here. I'm disappointed.....
Thanks.
Have a great night.