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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • These people are useless. I turned two phones into this store in June and cancelled my leases. Paid the payoff amount I owed, got my receipt and thought that was the end of it. Oh no, not even close. The rep put my phones in a drawer and didn't bother to notify corporate that they had them in their possession. So, now I have Sprint collections wanting me to pony up $130 for phones I no longer have. Went back to the store to complain and was assured that they would fix the problem. No dice there either. Save your money and switch to Ting. UPDATE: I'm going to say something positive about a Sprint Facebook customer service rep I dealt with today, her name is Claire Johnson. I had turned in two leased phones in June, paid off the remaining payments, and thought that was the end of it. But no, Sprint tried to charge me for the phones even though they had them back in working order. Claire reviewed my account, made a phone call, and was able to get my account settled within an HOUR. An HOUR, after trying for days dealing with reps on Facebook to get this fixed. Reps that seems to be either teenagers (based on some of the atrocious grammar I read) or plain lazy (go back to the store and check with them, most common answer). Claire, if you get to read this, THANK YOU! I worked customer service for 21 years in the Air Force and people like you are the rare gem among the lumps of coal.
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