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  • Let me start off by saying, I do agree with other reviewers. Andre is a very nice guy and I see nothing but positive reviews, however I feel it is important that my review be posted as well. I took my car there to have some work done and I asked them while they had it to complete a CONVENTIONAL oil change due to the 2AZFE engine having an oil consumption problem. They said they would have my car done the same day and they would call when it was complete. They did not call to inform me the status on my car, I had to call (several times to actually speak to someone) and find out the status of my car. They informed me that the technician could not find the problem and that Andre would be taking it out to find the problem. At this point it is 4:30pm and the shop closes at 5 so I knew that getting my car back was not going to be possible. They said they needed to keep it another day to fix the issue, which was not a terrible inconvenience but a little annoying no one called me to inform me, but rather I had to call them. The next day, again, 4:30pm comes around and no call about my car. I called several times and even left a message asking they return my call to see if my car was ready. Finally someone returned the calls and said it was done but I had to be there before 5pm to pick it up. So I raced over pick up my car before closing. I was informed that they had put SYNTHETIC oil in my engine because "my engine takes a special oil". I was a little annoyed because I had specifically asked for conventional and I was running conventional oil in my car. Had they called and asked if it was ok to put synthetic I would have more than likely said no. Also, after checking, they had over-filled my oil past the maximum mark on my dipstick. Other issues occurred, however Andre was very prompt about resolving the issues we had with communication, so I commend them on that and my review is not based on that fact. Overall, as mentioned in all previous reviews Andre is a good guy and was very prompt about fixing the issues I had not mentioned in this review. However, I think that communication with letting me know the status of my vehicle and deciding to go ahead and put synthetic oil in my car without getting my approval when I specifically stated conventional was not ideal.
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