About: http://data.yelp.com/Review/id/41Nckigs9n1us98yD12m8Q     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • Above and BEYOND customer service!!!!!!!!!!!!!!!!!! I was referred to Allstate by Tucker Tire (another excellent automotive repair place!) for transmission issues. I had just purchased a used 2002 Dodge 15 passenger van and had it die on me the weekend before heading up the I-17 in Cordes Junction. Turns out that it needed a transmission cooler installed. I took it to Allstate the next day and they were happy to give me a ride home (approximately 8 miles) while they worked on my van. I was desperate to get the repairs done quickly and correctly -- as I was headed to Colorado the next day. I'm a professional dog handler and was heading to a dog show with 2 other people and 5 dogs!! I was nervous when I picked up the van...as I had just recently purchased from a private party that did not keep good records on the repairs she had done -- but I was assured by the guys there that it was a good van and could easily make it to Colorado now that it had a new transmission cooler. Well, we got an early start on our trip the next morning and left Phoenix about 5:00 a.m. --- made a pit stop at Cordes Junction to get gas and snacks...and as I returned to the van from the store, I was TERRIFIED to see red liquid dripping out all over from the front of the van!!! In a panic, I called the number on the business card from Allstate --- and I was shocked (but in a GOOD way) that Jeff Wilson (the general manager) answered the phone!!! It was only 6:30 a.m. on Thursday morning!!! I explained the problem to Jeff as well as the fact that we were already an hour outside of Phoenix and with 5 dogs in the van -- it was getting hot and I HAD to get on the road. Jeff was understanding and advised me to add some transmission fluid to get me up the road a bit to the home of the gal that we were picking up. I had to hang out there for a few hours....but Allstate SENT A TECHNICIAN ALL THE WAY TO MAYER, AZ TO FIX THE PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have never heard of customer service like this!!!! I feel terrible that I have forgotten the gentleman's name that came to help -- but he arrived on his motorcycle with every part they could possibly need to fix the van -- turns out it was a faulty cooler and he had to replace that -- which he did at no charge. Although we got an extremely late start on our trip -- I can't say enough about how pleased I was at the way Allstate handled this problem. I plan on using them for all future repairs on this vehicle!!!!
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 104 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software