Slow, slow, slow. Staff is friendly enough but the wait time is ridiculous. There really should be more staffing for such a popular area. Lots of foot and car traffic around. AT&T has an option for store pick up when you get a new phone. Great, now you don't have to wait for the mailman. You should be able to walk right in, get your order and leave. Not the case here. The Apple Store is 10 times busier than this and is much quicker. I have been her for 45 minutes. Waiting this long is ridiculous.