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  • This was the company my Home Warranty (American Home Shield) sent out to repair a leaky faucet. Their repairman said that it was RO system that was leaking and it isn't covered under our warranty (non-refundable ($75 service fee call). I call another company to do the RO repair and when they arrive they realize that it wasn't the RO system leaking but the actual faucet, which was covered. Advanced Home Services misdiagnosed the problem. Before I have them repair it, I decide to call Advanced Home Services and explain the situation, hoping that they would send someone out to do the job. And also, so their repairman wouldn't make the same mistake for another customer. After leaving several voicemails over a few days, I finally got in touch with the manager. Long story short, even though I gave the the opportunity to "right the wrong", we all make mistakes, right? AHS refused. They told me to call the warranty company again, which is the proper procedure, but I had a leaky faucet for a week now due to their incompetent employee. For a local business, I expected more. I expected my faucet to be repaired. The funny thing is, my check was cashed immediately. And I found another amazing plumber that I will use instead from now on who charged me only $50 for the repair. Overall, I would NOT recommend Advanced Home Services nor American Home Shield.
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