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  • Ok so I really wanted to love Caesars... and my experience here was not bad. In fact, the guy who checked us in was very friendly and actually upgraded our room . However, I was with a large group of ladies attending a conference, so we had several different rooms and everyone checking in separately . One member of our party was the last to arrive and was given a smoking room when she asked for a non smoking room . She went back down to talk to the people in the front desk and they told her that it was " too bad" and a non smoking room was not guaranteed . She explained how she could not be in a smoking room because of her eyes, nose , throat etc. and asked to speak to a manager . The guy replies " there's no one here higher than me ." Needless to say, after over an hour of arguing, they did finally move her . All our party was on the 5th floor with spacious rooms and a spa tub . She was given a tiny room in a completely separate tower on the 59th floor with only a shower- no spa tub . Also, upon arrival she noticed the phone in the room did not work - nice way to avoid a complaint to the front desk huh ?! Unfortunately, it doesn't end there . We attended the last day of our conference , which was IN Caesars and ended at 12. We all asked for a late check out . Everything went smoothly for everyone -except our person in floor 59! She went up to the separate tower to floor 59 to find that they had reset her key. She had to go all the way back down to the front desk and have them reissue a room key ! It's such a sad day when a place whose whole existence is due to customer service and they can treat people so horribly !
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