It is amazing to me the effect that one person can have on your experience.
This one star goes to you, Steve Dennis. You earned it.
All I can say is thank goodness for Yelp. You don't have to make the same mistake as me. STAY SOMEWHERE ELSE! There are hundreds and hundreds of hotels in Las Vegas. Don't waste your time here. Trust me, they don't care about you or your experience...or repeat business either!
Hotel manager Steve Dennis doesnt know the first thing about hospitality.
I will never stay here again. Save your bucks for a place that cares about its customers enough to treat them with respect.