I rarely find myself at the post office so when the time comes that I'm forced to visit it's hard to give them positive feedback when it also happens to be one of the busiest days of the year.
I received a notice that something I ordered for the holiday arrived and required a signature for me to obtain it. I couldn't think what it might be but I trekked out to the post office only to drive in circles around the parking lot for 15 minutes looking for a spot and then when I finally enter the building see a line wrapped around the entire interior of people waiting in the exact line I needed.
The line moved slowly and I overheard employees with somewhat bad attitudes escalate interactions that could have gone much better with a slightly more cheerful tone of voice on their end. It's frustrating to hear since I know what a bad rap the postal service gets and I can't help but feel frustrated to see these stereotypes lived out in real life.
One lady at the window helping the enormous line while the other shorter line was manned by several different employees. All I could do was watch inefficiency all around. Finally someone thought to help out and take some folks from the longer line to help expedite but it definitely took longer than it should have.